Executive Conversation: Milt Shaw on leadership and vendor management

Executive Conversation: Milt Shaw on leadership and vendor management

PEMCO Limited meets compliance challenges head on

January 28, 2015

Sarah Wheeler

1 Comment

ComplianceExecutive ConversationsLeadershipMilt Shawmortgage lendingPEMCO LimitedVendor management

EmailPrintReprints

AAA

Blog Topics

Fed watching

Big finance

Blog Roll

Calculated Risk

Confounded Interest

Modeled Behavior

RealtyCheck

trulia trends blog

Zero Hedge

Executive Conversations is a HousingWire web series that profiles powerful people in the financial industry, highlighting the operations and the people that make this sector tick. In the latest installment, we sit down with Milt Shaw, senior vice president of strategic relationship management at PEMCO Limited, to talk about the increased regulation of vendor management, and how to thrive under it all.

Q: New regulation has put vendor management under the microscope. What perspective do you have from PEMCO Limited’s 30 years of experience with property preservation and management?

A: Our experience with property preservation started back in the early 90’s in Hawaii. Our properties were spread out across the Hawaiian Islands and so we recognized the key components of vendor management very early. These components include: vetting the vendors prior to onboarding, successful completion of vendor training, vendor performance monitoring, scoring and tracking. PEMCO Limited has developed an operating system, putting emphasis on oversight compliance with our staff and vendors to assist with reducing or mitigating unwarranted risk for our clients.

Our teams of internal and external experts share the common goal of ensuring our client’s needs and expectations are successful met, which has led to PEMCO Limited’s excellent reputation in the industry and strong client partnerships.

Q: What are some of the challenges you have faced in providing appraisal products and management services this year?

A: PEMCO Limited has over 18 years experience in valuation management. As a result of our positive experience, results, and client satisfaction, we decided to formalize our work and open our own appraisal management division in California. One of the greatest challenges was the significant competition. Once we were able to meet face to face with prospective clients, we learned that there was an opportunity to improve the quality of work through our strong relationships with our knowledgeable, experienced, and skilled appraisers. Additionally, PEMCO Limited’s reputation as a professional and responsive partner has opened doors of opportunity. We are building on several strong relationships in California, where our business is focused.